About Me

Experience

Instructional Designer

Priority Technology Holdings |  September 2022 - September 2025

• I worked on the Learning and Development team to plan, design, and publish learning materials that are relevant to employees’ interests and meet their learning needs. This role included:

  • Managing the end-to-end design of high-impact training (ILT/VILT, eLearning, microlearning, simulations, job aids, videos) for 5,000+ global employees, achieving an average satisfaction score of 4.25/5.

  • Leading a training accessibility initiative, implementing WCAG and Section 508 compliance standards across 100% of learning content.

  • Developing adaptive learning content, ensuring consistency in structure, graphics, templates, and chunking so modules could be adapted for 4 global regions.

  • Creating 8 branded content templates and a multimedia asset library, ensuring consistent look and feel across learning experiences and reducing development time by 1 week.

  • Partnering with Product, HR, and SMEs to write learning objectives, storyboards, scripts, assessments, and classroom activities.

  • Routinely evaluating performance and course effectiveness by applying the Kirkpatrick model and tracking KPIs for relevant teams.

  • Applying ADDIE, Agile, UX, and adult learning frameworks to deliver performance-based, learner-centered solutions.

  • Maintaining training portals, LMS content, and learning libraries while providing continuous updates for new features, policies, and product releases.

Volunteer Instructional Designer

Agape Animal Rescue |  June 2022 - February 2023

• I worked with a team of volunteers to develop training for new foster families. My primary tasks included:

  • Interviewing SMEs to gather relevant information

  • Storyboarding courses to showcase simplified content from SMEs and basic functionality within each module

  • Developing course modules in Articulate Storyline and refining them based on feedback from stakeholders and SMEs.

English Language Instructor

Fulton County Schools | July 2018 - June 2022

• Along with facilitating highly supportive English as a Second Language classes for middle school-aged English Language Learners, some highlights from this role include:

  • Developed a 6-module curriculum with SMEs, increasing learners' performance by 60% in ten months.

  • Used an iterative design model to digitize and maintain 4 blended learning courses.

  • Created and sold over 2,500 units of micro-lessons and game-based learning content in an online storefront.

Professional Learning Community (PLC) Leader

Fulton County Schools |  August 2021 - June 2022

• As a PLC Leader, I lead the other instructors on my team in creating individualized curriculi for their students while keeping them aligned with state standards. To do this, I did the following:

  • Facilitated weekly curriculum alignment meetings with 5 instructors.

  • Mined assessment data to drive decisions regarding curriculum changes and appropriate adaptations for learners.

  • Provided support and advice for issues surrounding learning retention, finding relevant resources, and improving assessment scores.

Vanguard Technology Mentoring Team Member

Fulton County Schools | August 2021 - June 2022

• This was a volunteer role in which I provided 100+ instructors with support implementing innovative technology in their classrooms. To do this, I:

  • Designed a training plan after surveying my colleagues on their knowledge gaps with technology.

  • Implemented training sessions on a weekly basis depending on instructor needs, which all had a 100% satisfaction rate.

  • Assisted instructors who needed extra support outside of training sessions by conducting classroom observations and providing actionable feedback. 

Technical Skills and Competencies

• eLearning: Articulate Storyline/Rise, Adobe Captivate, Easy Generator, Camtasia

• Design: Adobe Creative Suite (Photoshop, Premiere, Audition, After Effects), Vyond, Canva, Figma

• AI Tools: MurfAI, Synthesia, ElevenLabs, Prompt Writing for ChatGPT

• Development: HTML/CSS, SCORM Compliance, LMS administration

• Other: Google Workspace, Microsoft Office, ClickUp, Asana, WCAG and Section 508 Accessibility Standards 

Education and Certifications

Gamification Journeyman (Level 2)

Sententia Gamification | March 2025

• This certification shows I am proficient in developing gamified learning courses and training that considers all learners and their needs.

• Pre-requisite: Gamification Surveyor (Level 1) certification (attained September 2023)

Certified Payments Professional

Electronic Transaction Association | June 2024

• By getting this certification, I have proven that I have a strong understanding of payments and payment processing procedures used in the financial services and technology industries.

Educational Specialists Degree in Instructional Design and Media

University of West Georgia | July 2023

• An Educational Specialists degree is a step between a Master's and Ph.D. In this program, I learned about innovations in instructional technology, visual design, leadership techniques, and web design. There was also a focus on agile design models like ADDIE and SAM, and adult learning methodologies. Feel free to explore my final portfolio here.

IDOL Courses Academy

Instructional Design Trade School | August 2022

• This program offers training in multiple instructional design topics, including eLearning development tools, adult learning theories, and visual design methods.

Master's Degree in Teaching English to Speakers of Other Languages

Georgia State University | August 2019

• Learned the fundamentals of designing and conducting culturally responsive English Language training for immigrants and non-native English speakers.

Bachelor's Degree in Integrated Studies: Theatre and Korean

Kennesaw State University | December 2017

• Designed a course map for an individualized major with the help of an advisor to combine essential topics from the Theatre and Performance Studies department and the Korean Language department.